Expert support without the in-house overhead.
Keeping a specialized support department in-house is expensive and hard to staff. DCMWare gives you certified technicians for your document capture and fax systems, on-site or remote, whenever you need them.
What you get
Support and integration, done properly.
Increased productivity
Systems that stay up keep your people working, and a productive workforce is a profitable one.
Customized services
We design the engagement around your goals, not a fixed package.
Improved system integration
Seamless data connectivity between capture, fax, workflow and your core applications.
Knowledgeable support
Responsive engineers who already know your environment.
On-site and remote
Remote fixes in minutes, on-site visits when the hardware needs hands.
24-hour availability
Certified technicians available 24/7/365, including holidays.
Professional services
Collaboration equals success.
The software is easy to use, but installing, configuring and implementing it well takes skilled experts. Our professional services team aligns your technology with your resources and plans for a solid, long-term return.
- Keep getting value as your requirements evolve
- Quick access to every feature you've paid for
- Drive high user adoption company-wide
- Augment or offload your internal IT resources
Engagement
Results, not just coverage.
Our solution experts work with your management and IT teams from day one to build a sound implementation strategy.
Discovery
We review your document volumes, current systems and the workflows causing the most friction.
Implementation strategy
A written plan covering scope, integrations, timeline and the people involved.
Install and configure
Certified technicians deploy AccuRoute or FileBound on-site or remotely.
Connect your systems
We link capture, fax and workflow to your line-of-business applications.
Training
End-user, administrator and technical programs so every role is confident.
24/7/365 support
Monitoring, upgrades and fixes from the same team that built it.
The math
In-house support versus DCMWare.
Why document-heavy organizations hand specialized support to specialists.
| Feature | In-house specialist | RecommendedDCMWare |
|---|---|---|
| Coverage | Business hours | 24/7/365 |
| Certified on AccuRoute and FileBound | Varies | |
| Cover for vacations and turnover | ||
| On-site and remote | ||
| Training programs included | Rarely | |
| Answering service or voicemail | Often | Never |
How fast do you respond?
A person answers when you call, day or night. Most issues are diagnosed remotely during that first conversation.
Do you only support new installs?
No. We support existing AccuRoute and FileBound environments, including systems installed by other providers.
Can you integrate with our ERP or EHR?
Usually, yes. Integration is a core service; tell us your systems and we'll confirm the approach in discovery.
Do you handle upgrades?
Yes. We plan, test and run upgrades so new features arrive without disrupting your users.
Where are you located?
Our office is at 500 Palmer Street in Green Cove Springs, Florida. We serve clients nationwide on-site and remotely.