AccuRoute Support: In-House Specialist or Managed Partner?
Specialized capture and fax platforms need specialized support. How to decide between building that expertise in-house and handing it to a managed support partner.
Upland AccuRoute & FileBound · Support 24/7/365
Capture. Route. Automate.
DCMWare implements, integrates and supports Upland AccuRoute and FileBound for document-heavy organizations, so your capture, fax and workflow systems run at full speed without an in-house support department.
24/7Live support, 365 days
25+Years on AccuRoute
7Industries served
Trusted by
Document-intensive teams that rely on us.
What we do
One partner for capture, fax and workflow.
Two proven Upland platforms and the specialist team that keeps them running.
AccuRoute capture and fax
Scan, fax, extract and route documents from any MFP, inbox or app to the right system, securely and automatically.
FileBound workflow
Cloud document management and workflow automation for on-site and remote teams.
Implementation and integration
Install, configure and connect your software to the line-of-business systems you already run.
24/7/365 support
Certified technicians on-site or remote. A person answers, never a voicemail tree.
End-user and admin training
Programs for end users, administrators and technical staff, so adoption sticks.
25+Years of AccuRoute leadership
Upland AccuRoute
Secure document capture and fax on one platform.
AccuRoute is an enterprise-class platform that automates document-driven workflows, now with cloud fax options. We deploy it, tune it and support it.
- Capture from paper, email, fax and digital files
- Route every document to the right person or system automatically
- Retire analog fax lines and courier costs
- PCI/DSS Level 1, ISO 27001, HITRUST CSF and HIPAA compliant cloud fax
Upland FileBound
Workflow automation for a remote workforce.
FileBound is an end-to-end cloud application for document management, forms and workflow, with analytics built in. It moves work forward wherever your people sit.
- Build automated workflows without code
- Centralize documents with full audit trails
- Collect data through a secure forms portal
- Spot bottlenecks with built-in analytics
By the numbers
Support that never clocks out.
- 24/7
- Support, 365 days a year
- 25+
- Years behind AccuRoute
- 7
- Industries served
- 0
- Answering services between you and an engineer
How it works
From first call to fully supported.
Every engagement starts with your workflows, not a one-size-fits-most package.
- Step 01
Assess
We map your document volumes, systems and pain points with your IT and management teams.
- Step 02
Design
Our solution experts build an implementation plan that fits your resources and goals.
- Step 03
Implement
Certified technicians install, configure and integrate, on-site or remote.
- Step 04
Train
End users, admins and technical staff get programs sized to their role.
- Step 05
Support
We stay on call 24/7/365 as your requirements change.
FAQ
Questions IT teams ask us.
Not seeing yours? Call 800-993-0150 and talk to a specialist.
Is DCMWare the software vendor?
No. AccuRoute and FileBound are Upland Software products; DCMWare implements, integrates and supports them. That means one dedicated team that knows your environment end to end.
Can you support a system someone else installed?
Yes. We start with a health check of your current AccuRoute or FileBound setup, then take over support and fix anything that is holding it back.
What happens if something breaks after hours?
You reach a person. Support is staffed 24/7/365, and we never route you to a voice machine or answering service.
Do you work on-site or remotely?
Both. Certified technicians handle most issues remotely and come on-site for installs, upgrades and anything that needs hands on hardware.
Is cloud fax secure enough for regulated data?
Yes. AccuRoute Cloud Fax uses strong encryption and SSL access and holds PCI/DSS Level 1, ISO 27001 and HITRUST CSF certifications with HIPAA compliance.
Do you offer training?
Yes. We run end-user, administrator and technical training so your team gets full value from the software.
Insights
Guides for document-heavy IT teams.
Practical advice on cloud fax, capture and workflow automation.
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